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There's a very limited timeframe for cancelling or changing orders, so please contact us as soon as possible. We'll try our best, but we can't guarantee we'll be able to before it's shipped. If your order is already on its way, you can:
Yes, you can add a free gift message to your order, which will be printed on the packing slip. Please note that messages are limited to 250 characters. Also, we don’t show prices on our packing slips for all orders delivered in Australia, so the cost
After your order is placed and processed, you'll receive a shipping notification email with a "View your order" button. Clicking this button will show your order details, including a tracking number. You can then either click the tracking number link
If no one was home at the time of delivery, the courier may have left the package in a safe location. Be sure to check around your property and with neighbours or building management who may have collected the package for you. If you can't find the p
If your order is lost in transit or arrives damaged, please contact us by completing our contact form here or by emailing [email protected]. Please include your order number and any relevant details, such as photos of damaged items or packagin
In rare cases, your order may be shipped in multiple parcels. You'll receive a separate shipping notification for each package we send out. If you're missing an item from your order, please contact us by completing our contact form here or by emailin
If you receive an incorrect item, please contact us by completing our contact form here or by emailing [email protected]. Please include a photo of the item you received and the name of the missing item (if applicable) and we'll resolve the is
Yes, we offer Huski eGift cards! This makes gifting easy as the recipient can choose their preferred product and colour. Once purchased, a digital gift card will be emailed to you. It is valid for 3 years from the purchase date.